Analisis Kinerja Antrean Pada Kober Mie Setan GKB

Yohana Intan Pratiwi, 1011510286 (2020) Analisis Kinerja Antrean Pada Kober Mie Setan GKB. Undergraduate thesis, Universitas Internasional Semen Indonesia.

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Abstract

Antrean merupakan suatu fenomena yang dihadapi konsumen pada industri jasa dan dunia usaha (bisnis). suatu sistem Antrean yang baik hendaknya dapat menurunkan biaya langsung berupa penyediaan fasilitas pelayanan dan biaya tidak langsung yang timbul karena para individu harus menunggu untuk dilayani. Tujuan penelitian ini adalah menganalisis efisiensi sistem antrean di Outlet Kober Mie Setan Gresik. Jenis penelitian ini adalah penelitian kuantitatif dengan pendekatan deskriptif. Adapun aspek-aspek yang menjadi pokok bahasan dalam penelitian ini diantaranya adalah struktur dasar proses kedatangan, kedatangan konsumen dan pelayanan.

Item Type: Thesis (Undergraduate)
Additional Information: 213/KK.20/UISI-01/MG
Uncontrolled Keywords: Antrean, Kedatangan, Pelayanan
Contributors:
ContributionNameEmail
Thesis advisorLisa Risfana Sari, S.Si., M.Si.lisa.sari@uisi.ac.id
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Department of Management
Depositing User: Yohana Intan Pratiwi
Date Deposited: 14 Sep 2020 22:28
Last Modified: 24 Jun 2021 12:41
URI: https://repository.uisi.ac.id/id/eprint/1189

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